FREQUENTLY ASKED QUESTIONS

We do not sell direct or on our website so you will need to visit your local plumbing store to order. You can also check our store locator for a list of stores in your area.

At Methven we are committed to creating amazing shower experiences that don't cost the earth.

Our showers have a range of flow rates so it's best to check the product page for the WELS rating. This will tell you the flow rate in litres per minute. On average our showers run at 9l/min. However, if you really want to reduce your water usage the Kiri MK2 Low Flow range use only 5-5.5L/min for our most efficient shower yet!

All products that have deliver water has a WELS (Water Efficiency Labeling & Standards) rating and this is reflected on the product packaging and on the product page. The higher the star rating the more efficient the product is. This is a quick and easy way to compare a range of products to choose the best one for you.

There are a few things to consider as a starting point.

Changing your existing plumbing will add to your bathroom renovation costs and should be considered at the start of your renovation project. If you need to keep to your existing plumbing then this will limit what products are suitable for your space.

You will also need to know what water pressure you have. If you have mains pressure you can use any mains or all pressure product. If you have low pressure, or unequal pressure between your hot and cold water you will need to choose one of our all pressure options.

Once you have considered these questions we recommend going into your local plumbing store and seeing if they have a wet display. This will allow you to try different shower heads by spraying the water onto your hand and seeing what spray performance you like best and also see a number of designers all in one place.

At Methven we have a range of shower configurations and price points to suit a range of needs.

The easiest way to check is to read the details on your hot water cylinder. If you have mains pressure you can use any mains or all pressure product. If you have low pressure, or unequal pressure between your hot and cold water you will need to choose one of our all pressure options. Your plumber will be able to advise on the best option for your specific situation

Yes! Our Fastflow II shower mixers are engineered to use the pressure of your cold water to draw more pressure from the hot water. The result is a more balanced shower. Your plumber will need to install a Fastflow II shower mixer and ensure the correct water pressure is selected for your home

Choosing the right shower is a very personal choice which is why at Methven we offer a range of shower designs - round, circular, wide coverage, strong spray to soft spray and everything in between. The most popular shower configuration in AU that we sell is a hand shower. This has been popular in AU homes and is often an easy retro fit solution giving a clean modern look.

A twin shower system is becoming more popular as it has the luxury of the overhead drencher combined with a handset.

No! Obsoletely not, feel free to mix and match between our ranges.

It does sometimes make it easier to select your tapware from the same collection so you know that they will pair together. We recommend that you match the product shapes to get a cohesive look. For example, Methven Krome Shower matched with the Methven Glide tapware. These collections perfectly match as they both follow a circular design style. If in doubt always speak to the friendly staff in your plumbing store for help on matching products.

Yes! But some will be easier than others.

A lot of the Methven rail showers have adjustable pillars so you can match the wall brackets to where you already have holes in your tiles. Easy! Check out the product page to check if the rail shower has adjustable pillars. Measure the distance from the centre of the brackets on your existing shower and check this against the line drawing on the product page. If the new rail is within the bounds of your existing holes you are good to go.

Our Waipori Swivel bath spout is what you are after. The Waipori Swivel bath spout is perfect for kids in the bath and wanting to move the bath spout out of the way or washing a pet like your dog.

Yes! This means where the water comes out (spout) can be pushed either to the left or the right to allow for the water to be delivered to different areas of the sink, perfect for washing up big pots and pans. At Methven we offer a range of sink mixers.

A diverter is needed if you want to change the outlet water is coming from. For example, if you have a shower over a bath and need to be able to change the flow of water from the shower to out of the bath spout. You cannot have the water coming out of both. We offer both shower mixers with diverters and separate diverters. If you purchase just the diverter you will need a shower mixer as well.

Our shower systems have built in diverters on the rail so you do not need to purchase a diverter, just a shower mixer.

Yes! Our Tūroa Collection is constructed from 304 grade Stainless Steel. We also offer a two Stainless Steel Kitchen Mixers.

Unless noted on the product page our ranges are designed for inside use and might not hold up in the harsh environment outdoors. Please note if you install a product designed for indoor use outside you will void the product warranty.

You can make a warranty claim by phoning us on 13 14 16 or by email bkservice@gwagroup.com.

While we hope you will never need to use it, we recommend registering your new Methven purchases on our website as a hassle free way to save your receipt and purchase details should you ever need to make a claim. You can choose to sign up to our email list if when you register to.

Yes!

We offer chrome and matte black across a number of our ranges. We are always bringing out new products so keep an eye on our website for more information.

PVD stands for Physical Vapour Deposition. PVD originated in the manufacturing of tools and cars. The technique is very long lasting and once applied is nearly impossible to remove providing a sturdy finish for your product. PVD finishes are available in brushed gold, brushed gun metal black and brushed graphite colours in the Tūroa Collection. We offer the same warranty as Chrome on our PVD finishes.

Methven matte black showers are coated with a high-quality black oxide conversion finish. Methven matte black tapware is coated with high quality plating and paint process.

At Methven we offer 5-year warranty on the black coating finish.

We understand that wear and tear can happen as part of everyday life. At Methven we offer 5 year warranty on all of our black finishes with PVD finishes warranted the same as Chrome.

Cosmetic changes like new vanity, mirrors, lighting fittings, shower handset, new towels even new shampoo / candle or a plant can give your bathroom a makeover. Alternatively, a full bathroom renovation / change might be more suitable for you, and we suggest you get in touch with a plumber and start planning together.

The date of manufacture is marked on the valve, represented by a five digit number. The first two digits of the date of manufacture refer to the last two digits of the year of manufacture. The remaining three digits refer to the numerical day of the year in which the valve was manufactured (for example, 30 June 2018 would be represented as 18181).